TERMS AND CONDITIONS FOR NEW HAMPSHIRE LOTTERY’S MOBILE APP AND WEBSITE OFFERINGS

Effective Date: September 30, 2026

September 30, 2026 Updates:

• Updated claiming section IX. 

This document establishes the terms and conditions applicable to players’ use of the New Hampshire Lottery website (the “Website”), the New Hampshire Lottery’s mobile application (“Mobile App”), and products and services offered on those platforms. By holding a New Hampshire Lottery account (“Account”) and participating in transactions and promotions involving products offered by the New Hampshire Lottery (“Lottery”), the player agrees to be bound by the terms and conditions set forth herein, as may be amended from time to time. 

1. Definitions 

Whenever used herein, the following terms shall have these definitions:

1. “Account” refers to a Player-specific account through which age and identity verification takes place and Account Features are accessed and which allows a Player to log into the Mobile App or the Website to access the Services.
2. “Account Features” or “Features” refers to the options and activities available to a Player via his/her Account. Examples include, but are not limited to, Game purchase and play, retail ticket scanning to determine outcome, accrual and redemption of points for free Lottery play, and participation in Promotions, Rewards, and Bonus offerings.  
3. “Auto Renew” or “Subscription” or Subscription Play” refer to a feature which allows the automatic, recurring purchase of a set or sets of numbers for drawings unless the Player cancels the auto renew feature. The auto renew feature will automatically be cancelled due to Account inactivity after twelve (12) consecutive months.
4. “Computer-generated Game” refers to a New Hampshire Lottery Game that is in direct communication with a Mainframe computer operated by or at the direction of the New Hampshire Lottery.
5. “e-Instant Game” refers to a digital Lottery Game, with self-contained play area(s), legend(s), symbol(s), numbers, and/or code(s) that, when played, immediately reveals or informs the Player of the Game outcome.
6. “Executive Director” refers to the Executive Director of the New Hampshire Lottery.
7. “Game” refers to either a Computer-generated Game or an e-Instant Game.
8. “Lottery” or “We” or “Our” or “Us” refers to the New Hampshire Lottery Commission and its vendor(s), contractors, sub-contractors, and third parties involved in the maintenance, production, and/or delivery of the Website or Mobile App and all Services herein.
9. “Mobile Application” or “Mobile App” refers to a type of application software designed to run on a mobile device, such as a smartphone or tablet. The Mobile App allows for purchasing and playing games online, entering Promotions through the Rewards Program, and retail ticket scanning.
10. “Online” refers to use of the internet or any other means to access the Services.
11. “Play” or “Ticket” refers to one (1) wager to win a prize.
12. “Player” or “You” or “Your” refers to an individual aged 18 years old or older who establishes an Account with the New Hampshire Lottery in order to engage in any activity with the New Hampshire Lottery.
13. “Promotions” refers to Second Chance Drawings only available through the mobile application, whereby Players who are registered and are signed in can enter eligible non-winning tickets through their Account for the chance to win prizes as determined by the Lottery.
14. “Rewards Program” and “My603Rewards” refers to the My603Rewards program offered by the New Hampshire Lottery on the Mobile App by which Players who have registered and are signed in have the option to collect points and free play, redeem points for prizes as determined by Us, and enter Promotions as determined by Us.
15. “Services” refers to the Mobile App, the Website, Your Account, and all programs, drawings, My603Rewards, Promotions, functions, and Features described in these Terms.
16. “System” refers to the New Hampshire Lottery’s gaming systems.
17. “Terms” refers to these Terms and Conditions.
18. “Website” refers to the New Hampshire Lottery’s Website, www.nhlottery.com, and all associated sub-sites/pages. The Website allows for purchasing and playing games online. Entering Promotions, participation in the Rewards Program, and scanning retail tickets are not permitted or supported through the Website. 

1. Acceptance of Terms 

1. User Acceptance.  By accessing and using the Mobile App and/or Website and applying for and using an Account or the Services, You hereby accept and agree to be legally bound by these Terms. If You do not accept and agree to be bound by any of these Terms, You should not apply for an Account and are not authorized to use the Services.
2. Terms Subject to Change.  The Lottery may change these Terms at any time and without notice. All changes are effective upon posting. Your continued use of an Account or the Services after changes are posted constitutes Your acceptance of those changes. The effective date of these Terms is posted at the top of this page. It is Your responsibility to review these Terms periodically for changes.
3. Additional Terms. Additional terms and conditions may apply to Your use of an Account, Account Features, Mobile App, Website, and the Services, including, but not limited to, the Privacy Policy. It is Your responsibility to review any other applicable terms, conditions, and policies.
4. Violation of Terms.  The Lottery may take any lawful action We deem necessary and appropriate in response to an actual or suspected violation of these terms. This includes, but is not limited to: suspending or terminating Your Account; blocking access to an Account on the Mobile App and/or the Website to access the Services; withholding Your withdrawal of any funds pending completion of an investigation; invalidating a purchase; refusing to award a prize or reclaiming a prize that has been awarded; reporting and providing information about Your actions to any third party, including law enforcement; cooperating in any investigation; and initiating or participating in any civil or criminal action. By violating these Terms, You waive and forfeit any claim to a prize or any portion of a prize.

1. Use of Services 

1. General Requirements. In order to utilize the Services, You must be at least 18 years of age; have an Account; have sufficient funds in Your Account to make the purchase; be a United States Person as defined by 26 US.C. sec. 7701 (a)(30), and be physically located in New Hampshire at the time of deposit, purchase, or play. 
2. Prohibited Uses.  You agree not to use or attempt to use the Services in any way that:

1. violates any federal, state, or local law, regulation, court order, or any rule, regulation, or directive of the Lottery;
2. misrepresents Your identity or personal information;
3. constitutes behavior that is offensive, vulgar, threatening, or harassing;
4. circumvents any method We use to verify information about Your age, identity, or physical location;
5. purchases a lottery ticket while you are not physically located within New Hampshire;
6. impersonates another person, business, entity, physical location, or IP address;
7. intentionally permits any third party to use Your Account;
8. attempts to reverse, deny, charge-back, or otherwise block Our receipt of any funds You have deposited into Your Account;
9. transfers any funds derived from an unlawful or fraudulent activity into Your Account;
10. could be considered money laundering;
11. accesses, collects, or stores personal information of another person;
12. accesses or circumvents any of Our security measures;
13. gains or attempts to gain unauthorized access to the Services or any of Our computers, networks, servers, data, code, or other equipment or information of any kind;
14. damages or overburdens the Services or any of Our computers, network, servers, data, code, or other equipment or information of any kind;
15. modifies or interferes with the use or operation of the Services;
16. alters, damages, deletes, or otherwise affects any software or code used for the Services;
17. introduces a computer virus or other disruptive, damaging, or harmful files or programs;
18. violates Our proprietary or intellectual property rights (or rights acquired through licenses with Lottery vendors) in any way; or
19. violates these Terms or any other applicable Terms and conditions. 

The Lottery shall determine, in its sole discretion, whether Your conduct constitutes a prohibited use. 

If the Lottery suspects that You are engaging in any fraudulent, unlawful, or improper use of the Services, including, but not limited to, identity theft, fraud, exploitation of the Promotions or Rewards programs, or money laundering, We may immediately suspend Your Account, including Your ability to withdraw any funds, and report Your activities to any third party, including law enforcement. We are not liable for any damages or losses allegedly resulting from Our response to suspected unlawful activity.

We will not tolerate explicit/abusive/inappropriate comments towards Our staff, the staff of Our vendors, or any other persons. Such comments could result in a warning and the possible deactivation of Your Account including loss of points in the Rewards program and and any Promotional entries.

1. Limited License and Use. You are granted a limited license to use an Account, Lottery Website or Mobile App for their intended purposes only and in accordance with these Terms. We may revoke this limited license at any time. Your use of an Account, its Features or the Services does not create any agency, partnership, trust arrangement, fiduciary relationship, joint enterprise, or other relationship between you and the Lottery.
2. Optical Recognition Use. The Services may allow certain features of Your device, such as the camera or a barcode reader, to quickly gather game information from a Lottery ticket, wager, promotion, coupon, advertisement piece, receipt or other form of media. In no event will We be responsible for any damages, including, without limitation direct, indirect, incidental, special, consequential, or exemplary damages or expenses allegedly arising from the erroneous entry of information, whether by a user, feature of Your device, or by the Mobile App's optical character recognition program. It is Your sole responsibility to ensure that any information entered into the Services is accurate and disclaim any reliance on inaccurate or incomplete information, however entered.
3. Intellectual Property. The New Hampshire Lottery Commission owns or is a licensee to all intellectual property appearing on the Services, including, but not limited to, all copyrights, trademarks, service marks, and trade dress. The Lottery owns the rights to all content appearing on the Services, which includes, but is not limited to, images, pictures, graphics, photographs, animations, videos, music, audio, text, games, game mechanics, play methods, code, software, format, presentation, and organization. Your use of the Services confers no ownership rights or license to use any intellectual property or other content beyond the limited license for use granted in these Terms. Unless You have Our written consent, You agree not to: 

1. copy, reproduce, modify, translate, create derivative works from, display, publish, distribute, transmit, or otherwise make the Services, its content, or any aspect thereof available to or through any third party;
2. copy, reproduce, redistribute, publish, reverse engineer, decompile, disassemble, make derivative works from any software, process, application, or source code used in providing the Services, its content, or any aspect thereof;
3. access or attempt to access source code for the Services, its content, or the Services;
4. sell, assign, sublicense, lease, or otherwise exploit the Services, its content, or any aspect thereof;
5. export any software used for the Services, its content, or any aspect thereof to any other jurisdiction or country by any means; or
6. use the Services or its content in a manner that would violate any of these Terms.

You are liable for any damages, costs, or expenses arising out of or in connection with your commission of any of the above. If You become aware of any third party committing any of the acts listed in Section III(e), You agree to immediately notify the Lottery and to cooperate in any resulting investigation.

1. Changes in Services. We reserve the right to add, remove, modify, suspend, or terminate the Services or any aspect of the Services at any time and without notice. We are not liable for any damages or losses allegedly resulting from any such changes.

1. Geo-Location 

1. Location Requirement. You must be physically located within the boundaries of New Hampshire to purchase, deposit or play Lottery games online through the Website or Mobile App. Any deposit of funds, Game purchase, or attempt to deposit funds or purchase a Game, through the Website or Mobile App while physically located outside of New Hampshire is strictly prohibited and may violate state or federal law. You understand and agree that any online purchase made while physically located outside of New Hampshire may be void and that You waive any claim to a prize or any portion of a prize You may have won. If it is determined that You purchased an online Game through the Website or Mobile App while located outside of New Hampshire, We reserve the right to declare Your deposit or purchase invalid, refuse to award a prize, reclaim a prize that has been awarded, deactivate the Account and refer the matter to law enforcement where applicable.
2. Geo-location Technology. We use a variety of geo-location technology and methods to verify Your location. Any use of software or other methods intended to provide a false location is prohibited and may violate state or federal law. We do not guarantee the geo-location technology will verify the location of every person physically located within New Hampshire. If We are unable to verify that You are physically located within New Hampshire, Your access will be blocked and You will be prohibited from making online deposits or Game purchases through the Services. We are not liable for any damages or losses allegedly resulting from Your inability to access or make a purchase on the Services.
3. Standard Location Check. By registering for and using an Account through the Services, You consent to having Your location verified by Our standard geo-location check. The standard location check is automatically activated anytime You attempt to log into Your Account and use these Services. Your location will not be checked upon leaving the Services.
4. Mobile Location Service. In some cases, Your location may need to be verified through Your browser location services. Your location will only be obtained from the browser with additional consent from You. If verification through Your browser is required, an interactive message will appear when You try to deposit funds into Your Account or initiate a purchase through the Services. To consent and opt-in to the browser-location Service, press the “Allow” button on the interactive message. 
5. Location Privacy and Retention. Your privacy is extremely important to Us. Information relating to Your location and/or the location of Your computer or mobile device may be shared with the Lottery, Our contractors, sub-contractors, affiliates, and other third parties for a variety of reasons included, but not limited to providing the product, service, or transaction You requested; legal purposes; and/or marketing purposes.

Due to Lottery prize validation requirements, a record confirming Your location may be retained for at least fourteen (14) months.

We reserve the right to disclose this information at any time in accordance with any law, regulation, or request from a court, government, or law enforcement agency, to avoid liability, or to protect Our rights or property as described in Our Digital Privacy Statement (acceptance of which is a condition for use of Our Website, Mobile App, and/or Account).

1. Geo-Location and Subscription Products. If You sign up for a subscription You will be required to geo-locate once a year within New Hampshire, if We determine you have not logged into Your Account. If You are not able to geo-locate in New Hampshire within a year of signing up for a subscription, Your subscription will be cancelled. We are not liable for any damages or losses allegedly resulting from You not logging in or geo-locating within the timeframe specified. 

1. Lottery Accounts 

1. Applying for an Account. To apply for an Account, You must be 18 years of age or older and provide all information requested on the Account registration form, including, but not limited to, Your full legal name, address, gender, date of birth, the last four digits of Your social security number, and a cellular telephone number. 

The Lottery does not guarantee that an Account will be established for You within any specific time period. You are strictly prohibited from opening or operating more than one account. We reserve the right to take whatever lawful actions We deem appropriate if We suspect that You have more than one open account. We may also require You to update your Account information, including but not limited to a username or password, at any time. 

1. Player Representations.   By applying for an Account, You represent and warrant that You are applying for an Account in Your own name and using Your own personal identification and providing information that is true, complete, and accurate to the best of Your knowledge. You represent and warrant that You will keep Your username and password confidential and that You are not prohibited by law, regulations, or any other authority from gambling or otherwise using the Services. 
2. Age and Identity Verification. By applying for an Account, You consent to Our use of any age-verification and identity-verification method We deem appropriate. You may be required to show additional evidence of age and identity or provide copies of personal documents, either by upload through Your Account or by appearing in person at Lottery headquarters in Concord, New Hampshire.

The Lottery does not guarantee that Our age-verification and identity-verification technology and methods will be able to locate records for every person. You will not have access to Your Account if Your age and identity cannot be verified. The Lottery is not liable for any damages or losses allegedly resulting from Your lack of access to Your Account.

1. Access to Account. You understand and agree that a Lottery Account is a discretionary privilege and that You have no right to an Account, to utilize the Services, or to gamble. We reserve the right to block access to Your Account for any reason. We are under no obligation to explain the reason for delaying and/or failing to establish an Account. We are not liable for any damages or losses allegedly resulting from delaying and/or failing to establish an Account.
2. Suspension & Termination. You understand and agree that an Account is a discretionary privilege that the Lottery may suspend, for any duration, at any time, for any reason, and without notice. In the event of such action, any funds in the Account will be returned to You unless subject to withholding under these Terms or in accordance with state or federal law. During an Account suspension, You may be required to claim any unclaimed prizes in person at Lottery Headquarters within the specified number of days per the type of game before the prize is deemed expired. It is Your responsibility to provide accurate Account information so that We may contact You if necessary. We are not liable for any damages or losses allegedly resulting from Our inability to contact or locate You.
3. Responsible Gaming Exclusions. You may temporarily or permanently exclude yourself from using Your Account through the New Hampshire Lottery Commission’s responsible gaming tools or by contacting the New Hampshire Lottery Player Support Center by calling 1-866-204-6954 ext. 6. During exclusion, You will not be able to log into Your Account to play, purchase or withdraw, participate Promotions or Rewards or other Services. You understand and agree that We may temporarily or permanently restrict access to Your Account if We deem it necessary to promote responsible gaming. An exclusion cannot be reversed, and You cannot open more than one account. Any breach of an exclusion will result in forfeit of all winnings. After an exclusion period ends, You will be required to manually reactivate Your Account and Your deposit limit may be reduced. During exclusion, the New Hampshire Lottery will not directly send any marketing messaging to You.
4. Inactive Accounts. If You do not sign-in to Your Account for 60 consecutive months, We may close Your Account as inactive and transfer any funds therein, minus any amount owed to the Lottery, to the New Hampshire Department of Treasury in accordance with state unclaimed property laws. It is Your responsibility to close Your Account in a timely manner. We are not liable for any damages or losses allegedly resulting from inactivity fees, closure of Your Account, or transfer of funds to the Department of Treasury.
5. Account Deletion/Closing an Account. To delete Your Account, You must contact the Player Support Center. Read through the Delete My Account section for further information on how to delete Your Account. Note, once a My603Rewards Account is deleted, a new Account cannot be opened for the same person. You will no longer have access to Your Account, any Second Chance Promotional Entries, or the ticket checker, and You are not eligible for prizes. We may require You to provide certain information to verify Your identity before closing Your Account. You are responsible for payment of any outstanding balance owed on Your Account. We do not guarantee a specific time by which Your Account will be closed.
6. Prohibited Players.  Lottery employees, Commissioners, any relative, spouse or partner living with a Lottery employee or Commissioner, and employees of certain businesses and organizations under contract with the Lottery are not eligible to register an Account, purchase any games, win any prize in any game operated by the Lottery or its vendors, collect or redeem Rewards points, or enter and win any Promotion. 

1. Online Purchases 

1. Purchases. Initiating any purchase through the Services constitutes Your consent to deduct the cost of that purchase and/or the authorization of any automatic renewals of subscriptions without additional consent from You, as applicable, from Your Account. Purchases will first be deducted from bonus credit funds, then from deposited funds in the Account. If no bonus credit or deposited funds exist, purchases will be deducted from prizes in the Account. We do not guarantee the timeliness of any purchase and reserve the right to refuse any attempted purchase for any reason. You understand and agree that We are not liable for any damages or losses allegedly resulting from any delay in and/or denial of processing a purchase.
2. All Sales are Final. You are solely responsible for ensuring that You have selected the correct lottery game and all options relating to that game, including, but not limited to, game, number of tickets, play, number of plays, price of ticket or play(s), and numbers played on a ticket or play. All sales are final and purchases made in error will not be refunded. We are not liable for any damages or losses allegedly resulting from any error made by You in the transaction of a ticket purchase.

We reserve the right to limit certain types of purchases to specific payment methods. We are not liable for any damages or losses allegedly resulting from any purchase limitations or game termination.

1. Disconnections. The outcome for each e-Instant Game is predetermined and set at the time of sale. Your outcome will not be affected by a disconnection from the System. If a disconnection occurs after purchase, the outcome will appear in Your Account History.
2. Disputes. All plays, transactions, and claims are subject to Lottery rules, directives, state and federal law. Printouts, photographs, screenshots, and other images are not, and will not, be accepted as evidence of a game play purchase or outcome. The only evidence of a game play purchase or outcome is the data contained in Our System that passes all security tests, including, but not limited to, verification against third-party systems and transaction history. In questions involving game play validation, the Executive Director’s determination is final. In cases of dispute for any reason, the Executive Director has exclusive discretion to replace the disputed game play with an unplayed game of equal value or refund of the game play’s retail price (if applicable). You agree that the Executive Director’s decision to replace or refund a game play is Your exclusive legal remedy.
3. Transaction History. You understand and agree that We may record and store any transactions You conduct through Your Account and the Services. Specific transaction histories of Your Account including deposits, purchases made, prizes claimed, Account withdrawals, Second Chance entries, Rewards points collected and redeemed. These histories are provided solely as a convenience and do not constitute a complete or official record. Information appearing in the transaction history does not constitute and does not establish a transaction, winning ticket, or prize. We do not guarantee the accuracy of information appearing in Your Account transaction history. It is Your responsibility to notify Us of any errors in Your transaction history. We are not liable for any alleged or losses allegedly resulting from Your reliance on or failure to report errors in Your transaction history.
4. Balance Errors. In the event that any funds are mistakenly credited to or deducted from Your Account, You must notify Us immediately. We are entitled to make the appropriate adjustments. If You withdraw any funds incorrectly credited to Your Account by Us, We may withhold funds in an equal amount from any deposit or prize, and/or seek recovery of such funds from You through any lawful means. If You use any funds incorrectly credited to Your Account to purchase Lottery products, We may void the purchase (invalidating any associated prize claim). In any case in which a prize won through a purchase with mistakenly credited funds has already been paid, You agree to return the prize amount to Us within seven (7) business days of notification by Us, or we will seek recovery of the funds through any lawful means.
5. No Interest on Funds. You will not receive any interest of any kind on funds deposited or held in Your Account, including any claimed or unclaimed prizes. It is Your responsibility to deposit only the amount(s) You intend to use for purchases. You are solely responsible for claiming and withdrawing prize amounts in a timely manner pursuant to these Terms.

1. Funding an Account 

1. Depositing Funds. You may deposit funds into Your Account using any method approved by Us. We reserve the right to change the approved methods of payment without notice. By initiating a deposit, You represent and warrant that You are 18 years of age or older and:

1. are physically present in New Hampshire at the time of deposit or purchase;
2. have authority to use the payment source and method selected;
3. are not depositing funds derived from any fraudulent or unlawful source;
4. will not attempt to reverse, charge-back, block, cancel, or in any way attempt to prevent Us from receiving the deposit;
5. consent to the sharing of Your personal information with any third parties used to process the deposit; 
6. consent to Us performing any background check or investigation deemed necessary to ensure that the payment source and method are authorized; and
7. are not using a payment source that lists an individual unable to provide consent as a joint account holder or an authorized user.

We are not required to examine or verify Your authority to use a payment source or method and will rely on the representation made by You relating to such authority. We may require You to provide additional documentation through your Account, by mail or in person at the Lottery Headquarters. We do not guarantee that a deposit will be processed and made available in any specific period of time. We do not guarantee that a deposit will be free from error. We reserve the right to deny any deposit at any time and without notice. We are not liable for any damages or losses allegedly resulting from any delay, denial, or error in processing a deposit.

1. Third-Party Transaction Fees and Penalties. You agree to abide by all applicable terms and conditions required by Your financial institution or payment processor. You are solely responsible for any transaction fees or penalties of any kind imposed by any financial institution, payment processor, or other third party associated with processing the transaction. You are required to reimburse Us for any losses incurred as a result of any transaction fees or penalties of any kind associated with a transaction; and You authorize Us to hold and collect any amount owed to Us as a result of any such fees or penalties from Your deposits and/or winnings. We reserve the right to pursue any other claims and remedies to recover such losses.
2. No Withdrawal or Transfer of Deposits. Unless required by law, funds deposited into Your Account cannot be withdrawn, returned, charged-back, re-credited, or transferred to another Account. It is Your responsibility to refrain from depositing more than You intend to use. You agree that You will not attempt to deny, reverse, charge-back, re-credit, block or otherwise attempt to invalidate, recover, or deny Our receipt of a deposit. 
3. Minimum & Maximum Deposits. We reserve the right to set or change a minimum required and/or maximum allowed deposit amount at any time and without notice. We are not liable for any damages or losses allegedly resulting from setting or changing deposit limits.

1. Game Play & Ticket Scanning

1. Game Availability. Certain Computer-generated Games and e-Instant Games are available for online purchase and play on the Website, the Mobile App, or both. We do not guarantee that any specific Lottery Game will be offered for purchase or play. We may also limit purchases of any Game and/or wager on a particular set of numbers at any time and without notice. The Executive Director may terminate a Game at any time and without notice. We are not liable for any damages or losses allegedly resulting from any purchase limitations or Game termination. The Lottery reserves the right, in its sole discretion, to continue, replace, or discontinue any Game at any time. Under certain circumstances, We may notify You of a pending unfinished Game but have no obligation to do so. A Game is considered complete when its outcome status indicates whether a prize has been won.

1. e-Instant Games. Like Computer-Generated Games, e-Instant Games are games of chance. The outcome of a play for e-Instants is determined by the gaming system at the point of purchase and is not affected by the skill, judgment, or action of the Player. Our System distributes outcomes based on the probabilities within the prize structure and not from a diminishing pool or range of plays. The overall chances of winning in an e-Instant Game at each prize level are determined by the prize structure.

Information specific to each e-Instant Game is provided on the Website and Mobile App. This information includes a general description of the Game, wager options, odds, prize structure, Game play instructions, and method of determining outcomes of play.

You can only play an e-Instant for real money when logged into Your Account. You have the option to play a Game in either "Play" or "Demo” mode. By choosing "Play,” You elect to purchase the Game, and the purchase value will be deducted from Your Account. Once the purchase value has been deducted from Your Account, the Game purchases cannot be voided or cancelled. All sales are final. If You choose "Demo,” You acknowledge that You are playing a trial version of the Game; You are not purchasing a play or ticket, and You will not be awarded a cash or other prize even though the Game results may reveal a prize.

1. Disclaimer of Liability. Under no circumstances will We or any of Our vendors have any liability or responsibility whatsoever with respect to shares, tickets, or plays produced, programmed, communicated, rendered, displayed, or issued in error, including as a result of any programming or communication error, and/or not in compliance with these Terms. Without limiting the generality of the foregoing, no prize shall be paid arising from claimed shares or plays produced, programmed, communicated, rendered, displayed, or issued in error, or that are counterfeit, altered, fraudulent, incapable of validation or authentication or the result of any security breach, including circumvention of applicable security safeguards.

1. Ticket Scanning. Players utilizing the Mobile App may scan physical Lottery tickets to determine the outcome of a Lottery ticket when logged into Your Account. You must have a device equipped with a functioning camera to utilize this feature. For scratch tickets, scan the barcode under “Scratch to Cash” with Your device’s camera. For terminal tickets, such as Fast Play, KENO603 or Powerball®, scan the barcode at the bottom of the ticket. Doing so should provide You with the outcome of the ticket. The outcome presented in the App is not final and the ticket must be scanned using an authorized Lottery terminal at Lottery retailers or the Lottery Headquarters. 

1. Claiming Prizes

1. Claims in General. 

The claims process is governed by N.H. Admin. R., Lot 500 and Lot 600. The applicable clam periods are:

1. Scratch tickets: One year from the termination of the specific game.
2. Draw-based games: One year from the date of the drawing.
3. For all other games, including e-Instants, the claim period is one year from the date on which the prize was won. Nothing in these Terms constitutes or is intended to constitute legal or financial advice. Claimants may wish to seek independent legal or financial counsel prior to claiming a prize.

1. Tax Obligations. 

A lottery prize is considered income and a taxable event when claimed or received. We report all prizes of $2,000 and greater to the IRS. A Form W-2G is generated for all prizes of $2,000 and greater and made available to You on the Website and in the Mobile App through Your Account. We are required to withhold federal tax from all prizes over $5,000. These withholdings are estimates only and do not necessarily satisfy the tax liability. It is Your responsibility to immediately inform the Lottery if You believe there is an error in reporting or withholding. You are solely responsible for properly reporting and paying Your applicable taxes. We are not liable for any damages or losses allegedly resulting from Your failure to properly report or pay any federal or state taxes.

1. Lottery Winnings Intercept.

Before paying any prize of $2,000 or greater, including prizes won for Rewards or Promotions, RSA 284:21-v requires the Lottery to check for child support arrearages. If any such debts exist, We are legally required to offset Your prize by the amount of the debt. If You believe that prize money was withheld for a debt that has already been paid, it is Your responsibility to contact the agency reporting the debt and seek reimbursement. We are not liable for any damages or losses allegedly resulting from any offset from a prize for payment of a debt.

1. Backup Withholding.

 Backup withholding refers to the process by which a person or entity making payments to You must, under certain conditions, withhold and pay a percentage of such payments to the IRS. Your prize may be subject to backup withholding if You do not provide Your correct social security number to us, You do not certify Your social security number when required, the IRS notifies Us that You furnished an incorrect social security number, the IRS notifies You that You are subject to backup withholding because You did not report all of Your interest and dividends on Your tax return, or You do not certify to Us that You are not subject to backup withholding. For more information, please visit the IRS website at www.irs.gov. 

1. Foreign Account Tax Compliance Act (FATCA).

The FATCA requires US taxpayers to report certain foreign financial accounts and offshore assets. It also requires certain foreign financial institutions to report all US account holders who are specified US persons. To learn if You own foreign financial assets subject to the FATCA or if You qualify for an exemption from the FATCA, please refer to the IRS website at www.irs.gov. Withholding is the cost of not reporting.

1. Claims of Prizes Won Online through NH iLottery. 

Subject to these Terms and all applicable state and federal laws, prizes won through the Services shall be claimed in accordance with the claim process set forth in the Terms based upon the following prize limits:

1. prizes under $2,000 are automatically deposited into Your Account;
2. prizes $2,000 and greater and up to and including $20,000 must be claimed through Your online Account;
3. prizes greater than $20,000 must be claimed in person at Lottery headquarters; 
4. and annuity prizes must be claimed in person at Lottery headquarters. Before payment of any prize, the New Hampshire Lottery may require You to provide additional documentation through Your Account. We may change available methods for claiming a prize at any time and without notice. If We suspect any unlawful conduct or violation of these terms, We may withhold payment of a prize pending completion of an investigation. You agree to cooperate with Us in any investigation. We do not guarantee payment of a prize within any specific period of time. We are not liable for any damages or losses allegedly resulting from any delay in payment of a prize.

1. Online Claim Form.

You may be required to complete an online claim form to claim a prize of $2,000 and up to and including $20,000. By checking the boxes on the online form, You represent and warrant that: You are the registered user of the Account; Your Account information is accurate; and You accept the New Hampshire Lottery claim policy. You further certify that You: are a US person, have provided Your correct Social Security Number; are not subject to backup withholding; and are not subject to the Foreign Account Tax Compliance Act (FATCA). You understand and agree that checking the boxes in the online claim form constitutes your electronic signature.

1. Claiming in Person.

 If You are required to claim a prize in person at Lottery headquarters, you will be required to provide a valid government-issued picture identification and proof of your social security number in conformance with N.H. Admin R. Lot 602.02-03. The New Hampshire Lottery may deposit a prize won through the Services into Your Account even if the prize was claimed in person. To verify standards of acceptable identification, please call 1-866-204-6954, option 6.

1. Claim Errors.

An online claim may not be premised on human or electronic error in the communication, display, or transmission of data regardless of how that data is recorded, displayed, or transmitted. A claim may not be premised on any intentional human, electronic, or other form of communication or transmission that was not authorized by Us. We are not liable for any damages or losses allegedly resulting from any erroneous or unauthorized communication, display, or transmission of data.

1. Failure to Claim an Online Prize.

An online prize for a draw or e-Instant prize must be claimed within 366 days of the date that it was won. Any prize that is not claimed within 366 days will be deemed unclaimed and disposed of in accordance with state law. It is Your responsibility to properly claim your prize within 366 days. We are not liable for any damages or losses allegedly resulting from Your failure to properly claim Your prize.

1. Identification Requirements for Claims.

 Positive photo identification and proof of social security number are required for all claims. Acceptable forms of current and valid (not expired) photo identification include: a state-issued driver’s license; a state-issued non-driver identification card; a valid passport; and a military identification card. Acceptable forms of proof of social security number include: an original signed social security card issued by the Social Security Administration; a health insurance card on which Your social security number is listed; a valid driver’s license if it contains Your social security number; an original paycheck stub, issued within the last 30 days, on which the complete social security number is printed; and any other original document containing a printed social security number that is deemed by Us, in our sole discretion, to be valid and genuine. You may also complete a W-9 tax form at the Lottery to verify Your social security number.

1. Claiming Prizes of $599 or Less (Not Purchased Online).

If You possess a physical winning ticket for a prize of $599.99 or less, you may claim it at any participating New Hampshire Lottery retailer or by mail. Retailers may, and are encouraged to, pay prizes up to and including $599.99.

1. Claiming Prizes of $600 or More (Not Purchased Online).

If You possess a winning ticket for a prize of $600 or greater you may claim it at the New Hampshire Lottery Headquarters or You may claim it by mail. Claiming Prizes won through My603Rewards. If you win a claimable prize through My603Rewards, winners will be notified by email and will be provided instructions on how to claim their prize. If the selected winner is unable to claim the prize or does not do so within a maximum of thirty (30) days of winning communications sent by the Lottery, the prize will be awarded to the next eligible alternate winner. The Lottery reserves the right to shorten the length of time to claim a Rewards or Second Chance Promotion prize, with advance notification through the rules for each Promotion.

1. Claim By Mail.

 You may claim a prize by mail by completing the following steps:

1. Fill out the back of the ticket with Your name, address, and telephone number;
2. Sign the ticket;
3. Download, print, and complete the prize claim form (available on the Lottery website) and include a copy of Your proof of identification and social security number (see Section IX(m) for examples);
4. Mail the signed ticket, completed claim form, and copies of supporting documentation to Attn: Processing, New Hampshire Lottery, 14 Integra Drive, Concord, NH 03301. We recommend mailing claims documentation via "Certified Mail," which provides proof that Your information was mailed and received. The Lottery is not responsible for late, lost, stolen, damaged, misdirected, misaddressed, incomplete, illegible tickets or mail postage.
   1.  Withdrawing Prizes 

1. Prize Withdrawals Only. You may only withdraw prizes from Your Account. You may not withdraw deposits You have made into the Account, nor any other promotional value and/or bonuses in Your Account, unless required by law. It is Your sole responsibility to deposit no more than You intend to use to purchase Games.
2. Methods of Withdrawal. Prizes may be withdrawn by bank transfer, bank draft, or other method approved by Us. You may initiate a withdrawal online or ask for assistance with Your Account by calling 1-866-204-6954 ext. 6. By initiating a withdrawal, You consent to Us: deducting the withdrawal amount from Your Account; retaining any amount owed to the New Hampshire Lottery under these Terms; and sharing Your personal information with any third parties that We use to process Your request. We are not required to use any specific method, bank, or payment processor. We do not guarantee that withdrawals will be processed in any specific period of time and are not liable for any damages or losses allegedly resulting from delay in processing a withdrawal.
3. Additional Documentation. Before processing a withdrawal, We may require You to provide additional information, provide copies of requested documents, by uploading them to Your Account, by mailing them to Us, or by appearing in person at Lottery Headquarters. You may also be required to complete additional claim forms and/or certify documentation detailing Your deposits, withdrawals, and other Account transactions.
4. Investigative Holds. You understand and agree that We may hold any withdrawal where there is suspicion that You may be engaging in or have engaged in fraudulent, collusive, unlawful, or improper activity, pending completion of an investigation. You agree to cooperate with Us in any investigation into such activity and understand and agree that Your refusal to cooperate with an investigation may lead to a hold being placed on the withdrawal. We are not liable for any damages or losses allegedly resulting from any delay or denial of a withdrawal resulting from an investigation.

1. BONUS OFFERS

1. General. We may issue special bonus offers for Players. Each Bonus is subject to its own terms and conditions, to be determined by Us. To opt out of Bonus offers, contact Player Support at 1-866-204-6954 ext. 6 or update Preferences in Your Account. Bonus offers are discretionary, and Players have no right to receive or redeem any specific offer. Bonus offers may be cancelled at any time and without notice. If there is a discrepancy between information in a Player's Account and an offer notification, the information in the Player's Account shall prevail. We are not liable for any damages or losses resulting from any delay, error, or failure to accept or qualify for any Bonus offer. Bonuses that are awarded to players cannot be cashed out. 
2. Free Games. We may issue Free Game offers for Players. The requirements of Free Games will be determined and stated by Us in the terms and conditions for the bonus play. Free Games have no cash value, cannot be exchanged for real money, and are not eligible to earn Points, regardless of how they are collected. Free Game offers are limited to the stated game(s), which cannot be changed by the player. The denomination of each Free Game cannot be changed by the Player. Free Games expire 24 hours after they are granted to a Player, unless expressed otherwise in the offer.
3. Free Bonus Money/Free iLottery Dollars. We may issue fixed amount or percentage-based Free Bonus Money/iLottery Dollars, at an amount determined by Us, solely based at Our discretion, based on a requirement to be set by Us. Free Bonus Money/iLottery Dollars have no cash value and cannot be withdrawn or converted to cash. However, in cases where the terms and conditions require players to place bets on any game or games in order to receive the Free Bonus Money, the Free Bonus Money is treated as a prize and can be cashed out.
4. Promo Codes. We may issue Promotional Codes, which will entitle Players to Free Games or Free Bonus Money, with specific terms and conditions stated in the offer.  Promotional Codes are limited to 1 use per player and can expire at any time. Each Promotional Code has its own terms and conditions, to be managed at Our discretion.

1. REWARDS AND SECOND CHANCE PROMOTIONS 

1. General Provisions.
   1. Participation in Rewards and Promotions is subject to these Terms, applicable laws and regulations, and any directives and procedures issued by the Lottery in its sole discretion. 
   2. By participating in the Rewards Program and Second Chance Promotions, You grant the New Hampshire Lottery authority to use Your name, likeness, voice, and city and state of residence in advertising media, including but not limited to the Lottery’s social media accounts, App, and Website. You further grant the Lottery the authority to use your name, city, addresses, state of residence, telephone number, and any other contact information provided to Us for the purposes of directing promotions, research, marketing, publications, or other advertising media to You subject to these Terms and Conditions. To discontinue such emails, You must opt out by updating Your Communication Preferences in Your Account. 
   3. To participate in the Rewards and Promotions You must have a registered Account and be signed in to use the Services. You must not be a corporation, association, school organization or other group. Accounts are for individuals only. 
   4. You are solely responsible for maintaining and keeping Your Account information current or accurate. We assume no responsibility or liability whatsoever for technical or computer malfunctions or for Your failure to keep Your Account information current.
   5. If Your Account is deactivated for any reason including responsible gambling reasons, or if You choose to delete Your Account, You forfeit any Promotion entries accrued to date.
   6. The Rewards Program and/or any parts thereof, including Promotions, the award of any prizes and/or free Lottery games, is void where prohibited by law.
   7. We reserve the right to change the Rewards Program or Promotions in any way and at any time or to terminate the Program or Services with appropriate public notification, at Our discretion. Entries for canceled Promotions remaining in Your Account after the announced closure or deadline date shall be considered expired, lapsed or void, and ineligible for any further use.
   8. Entries to Promotions and Rewards Points have no monetary or property value nor are they directly associated with the face value of tickets entered unless explicitly stated. The entry and point value for eligible tickets and the eligible tickets are assigned by Us and are subject to change. 
   9. Entries, tickets scanned and/or submitted may not appear in Your Account history in real time and may take up to forty-eight (48) hours. Entries and points are not transferable for any reasons, including upon Your death or in domestic dispute matter. Entries and points from more than one Account cannot be combined. You are responsible for ensuring that Your entries and points are properly credited.
   10. We may credit Your Account with entries and points in Our sole discretion.
   11. We reserve the right to invalidate entries into any Promotion or to collect points if We determine, in Our sole discretion, that such entries or points were obtained in any of the following ways: fraudulently, improperly, from tickets deemed lost or stolen, and/or tickets not sold pursuant to Our rules and regulations.
   12. All prize details shall be determined in the sole and absolute discretion of the Lottery. 
2. Eligibility

1. Only individuals who are at least eighteen (18) years old and registered Account holders may access Rewards and Promotions. 
2. Players may only utilize one active New Hampshire Lottery Account to access and participate in Rewards and Promotions. You may be disqualified from entering Promotions or scanning to check retail tickets if you attempt to utilize more than one active Account to enter Promotions or collect Rewards.

1. Winning Prizes 

1. All prizes won through Rewards and Promotions are subject to Lottery claim rules. 
2. Winners are subject to mandatory Federal taxes and applicable state withholdings. You are responsible for the payment of any and all applicable taxes which may result from a prize, claim, or reward. Nothing stated in these Terms is intended to be and does not constitute legal or financial advice. 
3. All questions or disputes regarding eligibility for any Rewards Program activities, Second Chance Drawing Promotion, or retail ticket checking capabilities, other Features, or Your compliance with these Terms and Conditions or any rules will be resolved by Us in Our sole discretion. By participating in Rewards and Promotion drawings, You acknowledge and agree that all winner selections and results are final. You may not petition, appeal, or otherwise contest the results of Rewards or Promotion drawings including, but not limited to, appeals to the Lottery or any court of law.
4. We reserve the right, in Our sole discretion, to substitute any prize with an alternate prize of equal or greater value.

1. My603Rewards Point Collection and Collect Limits.
   1. Point collection for retail games can only be done through the NH Lottery mobile app. Point collection for iLottery e-Instants and draw games can occur through the mobile app, desktop computer or mobile web browser as long as You are logged into Your Account.

1. You can collect points by scanning winning and non-winning eligible tickets, by purchasing iLottery draw games, playing iLottery e-Instant games, by Engagement with the App by performing certain actions, by hitting certain milestones, and at the discretion of the Lottery. The Lottery is under no obligation to provide Engagement points and may commence or terminate any activity at any time and without notice.

 

1. The Lottery reserves the right to change the number of points collected for tickets and purchases, to increase or decrease the monthly point collection cap, to change the number of points to enter a drawing or Spin to Win, to change the cadence of drawings, to remove games from eligibility to collect points at any time, or to make other changes to My603Rewards the Lottery deems necessary. Below is the My603Rewards points economy.

My603Reward Points Economy
Points collected per $1 spent/scanned	e-Instant Games	iLottery Draw and all Retail Games
	100 Points	500 Points

1. Purchasing/Scanning Collect Limit. 1,500,000 points per month (18,000,000 points per year).
   1. iLottery draw and retail game monthly spend to reach monthly points collect limit is $3,000.
   2. e-Instant monthly spend limit to reach monthly points collect limit is $15,000.

1. Engagement Collect Limit. No Limit. 
   1. Engagement activities that are eligible for points may include registration/first log-in to My603Rewards, first deposit in iLottery, first retail ticket scan, promotional email opt-in, player’s iLottery anniversary, player’s birthday. 

1. My603Rewards Point Redemption.
   1. Point Redemption can only occur through the NH Lottery mobile app. 

1. You may use points to participate in Rewards drawings or to Spin to Win whereby you can win retail vouchers, online play, and entries into a Rewards drawing. 

1. Spin to Win Point Cost. 15,000 point per spin.

1. Redemption Limit. 3 spins per day. 

1. Spin to Win.
   1. To win in-store and online prizes and entries to the Weekly cash drawing, You must purchase a Spin to Win. 
   2. The first Spin to Win wheel determines the category of the prize You will win. These are Entries, an In-Store, or an Online prize. The outcome is determined at random based on pre-determined probabilities. When the category selector, or arrows on the sides of the wheel, land on the category, the category will pop out and a secondary wheel will appear to determine the actual prize within that category. 
   3. Entries Category. The number of entries awarded can be 5, 10, 25, 50, 75, 100 or 200 and can change at Our discretion. The probability of landing on 5 entries is 50 times higher than landing on 200. The outcome is determined at random based on pre-determined probabilities. Once You land on the number of entries, an on-screen message will appear to inform You of how many entries You received. See below for the Weekly Drawing for more details on the prize. 
   4. In-Store Category. Prizes for the In-Store category change at the Lottery’s discretion. Prizes may range from $1 and up for terminal game specific coupons to Lottery Cash that can be used to purchase scratch tickets or terminal games. The outcome is determined at random based on pre-determined probabilities. Once You land on the value, an on-screen message will appear to view your Coupon. See below for more details on Lottery Cash and Coupon prizes and expirations.
   5. Online Category. Prizes for the Online category change at the Lottery’s discretion. Prizes may range from $1 and up of e-Instant games to Online Bonus Credit that can be used to purchase draw games or e-Instant games online. Additionally, the outcome of the wheel is determined at random based on pre-determined probabilities. Once You land on the value, an on-screen message will appear to play now. See below for more details on Online Play and e-Instants.
   6. Cash Segments. On each of the 3 category wheels, You have the chance to land on Cash segments in addition to the main items in each category. If You land on the Cash segment, the Cash prize will be added to Your Account balance. You can choose to withdraw the Cash prize or You can play online games with it. 

1. Drawings. Point-based drawings will be offered weekly, monthly, seasonally, annually, and on an ad-hoc basis at the Lottery’s discretion.  
   1. Weekly Drawing. Entries are awarded through the Spin to Win. When a player lands on the Entries segment, they will receive a randomly assigned number of entries into the Weekly Drawing for a chance to win $500. The $500 weekly cash prize will be automatically added to Your Account balance. You can choose with withdraw the Cash prize or You can play online games with it. 
   2. Monthly, Seasonal, Annual, and Ad-Hoc Drawings. Within My603Rewards in the App lists the available drawings. Each drawing in the app lists the point requirement to enter, the number of winners, as well as any applicable rules for each drawing. 

1. All point redemptions are final, and points will be deducted immediately from Your Account.

1. Items redeemed or won through Rewards drawings may be subject to Federal and State taxes. The Lottery will withhold required applicable minimum federal taxes and issue withholding forms for taxable prizes amounts of $600 and greater Payment of all taxes is Your responsibility.  

1. My603Rewards Prizes and Expiration.
   1. Lottery Cash. Participants redeeming Lottery Cash must do so in one transaction. One transaction may contain various tickets and price points of Lottery games. However, if the Lottery Cash is for $25, a total of $25 must be used in one transaction or the remaining balance is lost. No change is to be given for any remaining balance. Lottery Cash for retail expires no less than 30 days after receiving. 

1. Lottery Coupons. Coupons are for pre-defined games, draws and price points. Once scanned, the ticket(s) will automatically print with an Easy Pick or designated game per the Coupon rules. Lottery Coupons for retail expire no less than 30 days after receiving. 

1. Online Play. Online Play is for pre-defined dollar values and is only available to play online through a Your Account. You can use Online Play for the purchase of draw games or to play e-Instant games. There is no expiration for Online Play/iLottery dollars.

1. E-Instants. E-Instants are for pre-defined values and for pre-defined price points of pre-defined games. Expiration of e-Instant games once awarded is 30 days.

1. Cash Prizes. Cash Prizes are for pre-defined values and will be deposited into Your Account. You can choose to withdraw the Cash Prize or you can play through it online by playing e-Instants or purchasing draw games. There is no expiration for Cash Prizes won through the Wheel. Note, the Cash prizes won through drawings have an expiration of 365 days from the date of drawing. 

1. My603Rewards Point Expiration.
   1. Points expire the first day of the 12^th month after collecting.

1. We reserve the right to establish, change, or modify a points expiration rule at Our own discretion at any time. We will attempt to notify you via email at monthly intervals regarding any points that may be expiring the following month. We will not be responsible for a failure to provide You notice of the expiration of points. We reserve the right to restore expired points for convenient or necessary business purposes at Our discretion.

1. Second Chance Drawing Promotions

1. All second chance promotions are governed by and subject to N.H. Admin. R., Lot 6000 “Rules for Second Chance Drawings.” A copy of the administrative rules is currently available here:  https://gc.nh.gov/rules/state_agencies/lot6000.html. 
2. The Lottery reserves the right to amend the drawing rules as necessary without prior notice no less than ten (10) days before any Drawing. We further reserve the right to discontinue any games for any reason and at any time. 
3. Drawing dates are announced at least 30 days in advance and will be posted in the Mobile App, announced in the promotional communications, and posted on Our Website. Drawing dates are determined by Lottery personnel at the direction of the Executive Director. Each Promotion has individual terms or rules associated with it which will be published on the Lottery website and Mobile App at the time of the Promotion.
4. Entries to Promotions have no monetary or property value nor are entries directly associated with the face value of tickets entered unless explicitly stated. 
5. Players may enter eligible retail tickets on the App through a mobile phone or tablet to participate in Promotions, with permission to access Your device’s camera. The Promotion ticket entry limit is 25 tickets per day.
6. It is Your responsibility to enter an eligible game ticket with Multi-Draws after the first non-winning draw. If the first Draw is winning, it is Your responsibility to visit a Lottery retailer for an exchange ticket. 
7. Unless otherwise specified on the Website or Mobile App, You may not win more than one (1) prize in a Promotion drawing.
8. The odds of an entrant being selected to win the prize in each drawing depends upon the number of entries submitted from all entrants. Prize winners will be randomly selected from among all eligible entries received. Subject to verification of selected entry eligibility and compliance with each Promotion’s official rules, the We will decide the official winner. 
9. We will attempt to contact each selected entrant by email, telephone, and/or by registered mail. You are responsible for ensuring Your contact information is up to date and accurate in Your Account. We are not responsible for compromised or insecure email accounts and no refund will be issued in the event that fulfillment to Your Account is compromised.
10. A selected entrant assumes the risk of forfeiture and/or is subject to disqualification if: (1) We are unable to contact the selected entrant; (2) contact or attempted contact is not acknowledged in a timely manner as determined in Our rules; (3) any other deadline or requirement in these rules or other applicable rules or procedures is not met; or (4) a deadline or requirement that may become necessary is not met, whether or not that requirement or deadline is contained in these rules.
11. We may decide to replace a selected winner with an alternate. This decision is made in Our sole discretion and judgment. Once We have notified the alternate that he or she is the winner of a prize, the person who was previously selected as a winner is no longer entitled to a prize.
12. Winners will be posted to the NH Lottery website and Mobile App once the winners are successfully verified and notified. The selected entrant’s name, town/city, and state of residence will be listed on the Lottery Website and App.

1. Entering Tickets.

1. You are solely responsible for entering tickets to Your Account. We will not enter tickets to an Account on Your behalf.  We will not accept mail-in or hand-delivered tickets, and any tickets delivered in such ways will be disqualified and discarded. We may credit Your Account with entries in Our sole discretion.
2. To add tickets to Your Account, sign into Your Account and access the barcode under “Scratch to Cash” on the front of eligible scratch tickets. At the bottom of terminal-based games, including KENO 603 and Fast Play and all retail draw games, is a scannable barcode. Scan the barcode with your mobile device’s camera, and a successful scan will automatically enter the tickets into the applicable Second Chance Promotion or provide you with My603Rewards points. You are not required to retain a ticket once it has been successfully added to Your Account. 
3. Retail tickets found to be expired, lost or stolen or not part of a valid sold or promotional inventory status are not eligible for entry into Promotions or for collecting points in the Rewards program. Tickets that are eligible for an active Second Chance Promotion are not eligible to collect points unless all drawings have occurred, which is at the sole discretion of the Lottery. 

1. SHORT MESSAGE SERVICE (SMS) PROGRAM

1. Utilizing SMS.  You must have a two-way text-enabled phone with compatible carrier and plan to utilize our SMS Program. By electing to participate in the SMS Program, You confirm that You are the subscriber to the cell phone number You have provided or that You are authorized to opt-in as a user of a family or business mobile plan. Users must be at least eighteen (18) years old to receive SMS messages. Enrolling in Lottery’s SMS program invalidates any prior request to enroll Your cell phone number with any state or federal “Do Not Call” list. 
2. One-Time Password (OTP) Short Message Service (SMS). We will use SMS through text messages to send two-factor authentication (2FA) OTP to complete essential actions for Your Account. This includes log-in, forgot password, and other secure user flows. 
3. Managing Alerts.  You can cancel the SMS service at any time. Text “STOP” to the text message received. After You text “STOP” to Us, We will send You an SMS message to confirm you have been unsubscribed. After this, You will no longer receive SMS from Us. If You want to receive SMS again, enable messaging through Your Account. If You are experiencing issues with the SMS program, you can reply with a “HELP” text for more assistance or email support@nhlottery.com.
4. Marketing SMS. Enrollment in Our Marketing SMS Alerts Program (“SMS Program”) requires You to provide Your cell phone number and to agree to these Terms and Conditions. By subscribing to Our SMS, you agree to receive recurring autodialed marketing messages (e.g., new game announcements) to the cell phone number used at the time of opt-in. Consent is not required as a condition of purchasing any goods or services.

New Hampshire Lottery SMS:  

• Text SUBSCRIBE or the advertised keyword to 23834 to receive promotional alerts from Us.
• Text STOP to 23834 to stop receiving all text alerts. This is the exclusive method for opting out. After texting STOP to 23834, You will receive one additional message confirming that Your request has been processed.
• Text HELP to 23834 to receive help with Your text alerts. For additional assistance, please contact us at 866-204-6954 ext. 6. 

1. Disclaimer. Lottery and mobile carriers are not responsible or liable for undue delays, failure of delivery, or errors in messages. Messaging is not available in all areas or with all carriers. Contact your carrier for specific details. We may add or remove any carrier from the SMS Program at any time without notice. You must have a two-way enabled phone with compatible carrier and plan. Your opt-in for Marketing SMS overrides any prior Do Not Call (federal or state) request related to the New Hampshire Lottery. We may terminate any text message service or Your participation in it at any time with or without notice. 

1. Changes to Cell Phone Number.  It is Your responsibility to ensure your contact information, including Your telephone number, is accurate in Your Account. You agree to opt-out of text messaging prior to changing your cell phone number. You agree to indemnify Us and hold Us harmless for all claims, expenses and damages related to or caused in whole or in part by Your failure to notify Us before changing Your mobile number.
2. Message Rates. Standard message and data rates may apply for any message sent to You from Us and to Us from You. You will receive one (1) message per transaction. Consult your mobile provider with questions concerning rates and coverage.  You acknowledge that You are responsible for any message, data, or other charges incurred (usage, subscription, etc.) as a result of use of the SMS Program.
3. Privacy. Your number will not be shared or sold to third parties except in such cases described in our Privacy Policy. 

1. OTHER

1. Privacy & Security. The New Hampshire Lottery is subject to the public records law codified in RSA 91-A. This law requires that the State not disclose records that are confidential in nature or which constitute an invasion of privacy. We take Your privacy seriously and will diligently endeavor to keep Your private information confidential. We will only share personal information about You with others: in accordance with these Terms; to perform a transaction You have requested; if We have Your consent; if We need to protect Our rights or property; or if authorized or required to do so by law. 

Security measures have been integrated into the design, implementation, and day-to-day operations of the Services as part of Our continuing commitment to the security of electronic content. We do not, however, guarantee that any communication or information will be secure or free from unauthorized access by third parties. Your use of the Services is at Your own risk. We are not liable for any damages or losses resulting from a security breach except as required by law. A copy of Our Digital Privacy Statement is available on Our Website.

1. Disclosure of Winner information. If You win a prize of $600 or greater, You understand and agree that We may use Your first and last name, hometown, and prize amount won for promotional, advertising, and/or publicity purposes. You understand and agree that We may freely use, reproduce, and display this information, in whole or in part, alone or together with other information, through any and all forms of media, in any manner, anywhere, in perpetuity, and without restriction, reservation, or limitation.
2. Communications from Us. We may use Your Account information to contact You by email, U.S. Postal Service mail, private courier service, text message, push notifications, and/or telephone regarding the use of the Account and Account transactions. You may also opt-in to receive promotional material and newsletters. You may unsubscribe to all of these “opt-in” communications except those that are necessary in order to maintain the Account in good standing, by following the instructions contained in the emails or text messages.
3. Disruptions. Access to the Services, their Features, or Account may be unavailable, delayed, limited, or slowed by various disruptions. We do not guarantee that the Services, their Features, or Account will be uninterrupted, free from delay, or continuously available. We are not liable for any damages or losses allegedly resulting from any disruption, delay, or unavailability of the Services, their Features, or Account.
4. Disclaimer of Warranties. The Services are offered on an “as is” basis. We make no warranties of any kind, implied or express, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, or non-infringement. Use of the internet carries inherent risks and dangers. We do not guarantee that the Services are free from these inherent dangers, including, but not limited to, viruses, spyware, malware, or other invasive, malicious, or damaging software, code, or applications of any kind. We cannot guarantee that use of the Services will not cause damage or loss of any kind. We are not liable for any damages or losses of any kind allegedly resulting from Your use of the Services, or for any actions by third parties.
5. Unauthorized Use. We are not liable for any damages or losses allegedly resulting from a third party’s unlawful or unauthorized use of Your Account. We are not liable for any damages or losses allegedly resulting from a third party’s unlawful or unauthorized use of any payment source or method, including, but not limited to, debit cards, regardless of whether the payment method is under investigation or whether any card has been reported stolen.  It is Your responsibility to keep Your username, password, and other Account information confidential. If Your username and password have been entered correctly, We are entitled to assume that You are the person using the Account. You are responsible for any charges, costs, expenses, damages, liabilities, and losses of any kind that You, We, or any third party may incur as a result of Your failure to keep the Account information confidential. It is Your responsibility to immediately notify Us if You suspect or discover that Your Account has been compromised. You agree to cooperate with any investigation into unauthorized access of Your Account.
6. Limitation of Liability. We are not liable for any and You expressly waive any claim for, any printing or computer error; any omission, interruption, irregularity, deletion, defect, or delay in the Services; any theft, destruction, unauthorized access, or alteration of any network, equipment, computer, data, information, or property; any hardware or software malfunctions of any kind; any inaccurate transmission of content due to technical problems or traffic congestion on the internet, at any website, or any combination thereof.

Under no circumstances are We liable for any direct, indirect, incidental, special, or consequential damages allegedly arising out of Your use of the Services, their Features, content, or Account, even if We have been advised of the possibility of such damages. 

1. Indemnification. You agree to indemnify, hold harmless, and defend the State of New Hampshire, the Lottery and its Commission Members, officers, directors, employees, agents, partners, vendors, and licensees, from and against all claims, actions, liabilities, losses, expenses, damages, and costs of any kind, including, but not limited to: attorney fees resulting from or relating to Your lawful or unlawful use of the Services; breach of these Terms; inability to access the Services; failure to report, or reliance on, any error or omission on the Services; or propagation or contraction of any computer virus in connection with Your use of the Services.  You are solely responsible for verifying any winning number information related to a valid Lottery wager and hereby disclaim any reliance on the information displayed in the Services. Every effort has been made to ensure the accuracy of winning numbers and prize payouts. In the event of a discrepancy, the official and certified files maintained by Lottery shall prevail.  
2. Non-Waiver. We are not obligated to take any action or pursue any remedy authorized by these Terms. Refraining from taking any authorized action or pursuing any remedy does not constitute a waiver of any rights or remedies and does not preclude Us from taking any such action or pursuing such remedy in the future.
3. Severability. If any provision of these Terms is deemed unlawful or unenforceable for any reason, such provision(s) will be severed from these Terms and the remaining provisions will remain in full force and effect.
4. Governing Law. All transactions and claims covered by these Terms are subject to the laws of the State of New Hampshire, the rules, regulations, and directives of the Lottery, and any subsequent changes. You understand and agree that any dispute arising out of Your use of the Services is governed by the laws of the State of New Hampshire and submit to the exclusive jurisdiction of state and federal courts situated in New Hampshire for disputes and any claims arising out of Your use of the Services. 
5. Comments and Questions. We are always seeking to improve and welcome Your feedback. You may reach out to Us via email at lwebmaster@lottery.nh.gov to submit comments or suggestions, or if You have any questions about the Services or these Terms and Conditions.

Apple and Google are not responsible for the Services offered through the official New Hampshire Lottery Website and Mobile App, nor for any Promotion or drawings offered through the New Hampshire Lottery Rewards Program. The Lottery utilizes the platforms offered by Apple and Google for the sole purpose of providing the Mobile App to players and the public. Any questions, concerns, or complaints regarding the Mobile App should be directed to the Lottery.